Last updated: 3/05/24

CANCELLATION POLICY

• If you would like to cancel your order, please contact us 48 hours prior to the delivery date of your of your specified order. You can contact us by emailing hello@melissasfloristandgifts.com.au or calling 04 06 541 118. If your flower arrangement has not been made or delivered, you can cancel your order and receive a full refund. You will receive a full refund minus a 10% processing fee.
• If a lesser period of notice is given, we will charge a cancellation fee of 20%.
• However, once your order has been made or is in transit or has completed delivery, cancellations and subsequent refunds are no longer possible.
• If your delivery date falls on Valentine’s Day or Mother’s Day, we recommend calling as soon as possible to cancel because we may take longer to respond.
• This policy only applies to good faith bona fide cancellations. We do not tolerate misuse of our Cancellation Policy. 
• Refunds may take 1-3 working days to return to your account.

CHANGES TO YOUR ORDER

• We can take on changes to your order – address updates, card messages, delivery instructions or changes in products – on the condition that we have not yet delivered your order, and you contact us as soon as possible. If we have already delivered your order, changes are not possible. 

• If you made a mistake in your order, please contact us as early as possible so we can resolve the mistake. Once your flowers have been delivered, we can no longer change your order. 

REFUND POLICY

• Melissa’s Florist handles returns and refunds in accordance with the Australian Consumer Protection legislation. 

• Melissa’s Florist guarantees products that are fresh and high quality for every order. 

• We are unable to provide returns for change of mind. 

• We are unable to provide refunds for products classified as perishable items. Products marketed on this Site as containing flowers are perishable and natural goods. The life span of products containing flowers is dependent on multiple factors, including but not limited to species, temperature, environment, humidity, customer care, seasonality and inter alia. 

• When you receive your product containing flowers, please care for them correctly. We provide in-store care instructions verbally, on a care instructions card, a care instructions post-purchase email and on our Site. In order to prolong your flowers’ lifespan, follow our recommended care instructions. 

• Care instructions

  1. Cut the stems at a 45° angle as soon as possible, and place into a vase of water.

  2. Change all the water and clean the vase every second day. A spoon of vinegar eliminates germs.

  3. Remove all leaves and foliage that fall into the water.

  4. Strip off brown and soggy leaves or petals. 

  5. Keep the flowers out of direct sunlight.

  6. Keep the flowers in a cool room, away from heaters, wind or air conditioners.

• Per Gifts, we only exchange items if they are proven faulty or poor quality. If you wish to exchange the giftware, please return the item in store and bring proof of purchase, within 7 days of purchase.

• Melissa’s Florist is unable to provide refunds for delivered items if the customer has provided the incorrect delivery address. 

• If the flowers have not been delivered yet, and you inform us before it’s too late, we can update the delivery address, but the delivery fee may fluctuate depending on the new delivery cost. If the new delivery fee exceeds the original delivery cost, you are expected to pay for the excess. For example, if your original address was eligible for free delivery, and you decide to change the address and the new address is not eligible for free delivery, you will have to pay the correct and appropriate delivery fee.

• If the delivery has already taken place, changing the delivery address will incur a new delivery fee. $10.00 re-delivery fee is a point of reference. If we are unable to take the flowers back from the wrong address, you will also need to pay for the flowers again. To action repayment, open the link emailed by Melissa’s Florist & Gifts and pay at checkout.

• To arrange a re-delivery, please contact us immediately. If the delivery driver is off duty and we are unable to re-deliver on the same day, you must arrange a new delivery date with us.

• We reserve the right to refuse delivery if you order on an excluded date. Excluded dates are explicitly stated on our Site, both on the header and greyed out on the Delivery Date picker and displayed underneath the Delivery Date picker.

• We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. You can expect your flowers to look as similar or close as possible to the picture. Flowers are an artistic, organic product. The florist’s style and the seasonal availability of certain flowers might affect the end product. 

• We reserve the right to substitute flowers with similar seasonal flowers. As the seasons change, so do our blooms. We try our best to match what you see and only substitute with a similar flower of equal or greater value. We always ensure we send something similar and just as pretty. Stem count, packaging and container may vary. Measurements should only be viewed as approximates, and are subject to natural fluctuations in production time. 

• In purchasing products from our Site and accepting these terms and conditions, you accept that there may be discrepancies between the image and final product.